Success stories - WorkMoves Consulting Inc.

Integrate compliance and governance

Strategic architecture and governance for corporate services

Copyright Board of Canada

Engineered a comprehensive management architecture to stabilize corporate functions within a micro-agency environment, ensuring alignment with complex federal legislative and policy requirements.
Operationalized high-level governance by translating multi-layered regulations into actionable operating guidelines and diagnostic tools, clearly demonstrating the link between policy and day-to-day work activities.
Accelerated time-to-competence for leadership and staff by designing an "At-a-Glance" performance model, providing the essential context needed for individuals without prior experience to perform with confidence.
Mitigated implementation risk through a categorized reporting and obligation inventory, transforming reactive compliance into a proactive, structured planning process.

Acquisition card governance and active monitoring framework

Canada Revenue Agency

Architected a comprehensive monitoring framework for a central agency, establishing six core control elements to ensure financial integrity and a demonstrable commitment to responsible spending.
Engineered a responsibility matrix and operational controls that aligned diverse stakeholder groups - including Audit, Security, and Finance - with a unified system of accountability.
Harmonized fragmented business processes by reviewing and redesigning the workflows between cardholders and functional authorities, ensuring cost-efficiencies were realized without compromising compliance.
Orchestrated implementation of strategic financial objectives by translating Treasury Board directives into a functional monitoring program, identifying specific triggers and consequences to mitigate enterprise-wide risk.

Operational re-alignment of a new business unit

Health Canada

Implemented the strategic realignment of a specialized publications resource centre into a new directorate, establishing the foundational framework required to manage inherited functions without service disruption.
Designed a comprehensive performance model that translated complex Government of Canada communications policies into actionable on-the-job procedures for staff with no prior experience.
Accelerated workforce proficiency by designing targeted learning tools and an illustrative "Publication Life Cycle" map, empowering an Indigenous workforce to manage high-volume distribution to community clients with confidence.
Synchronized stakeholder interdependencies by mapping the critical linkages between Information Management and Communications branches, ensuring long-term operational coherence and compliance.

Mobilize enterprise-wide change

Enterprise-wide SAP S/4HANA implementation and performance design

Department of Fisheries and Oceans

Constructed a holistic online learning environment for a national workforce of 2,000+ personnel, enabling seagoing and regional staff to achieve SAP proficiency directly within the daily flow of work.
Bridged the gap between policy and practice by translating multi-layered TBS financial and procurement policies into easy-to-understand performance tools, ensuring high-risk activities remained compliant.
Deployed a sustainable content roadmap that replaced an overwhelming volume of fragmented data with a centralized, intuitive-based framework for continuous learning.
Calibrated regional change efforts through a data-driven engagement strategy, using quantitative and qualitative survey insights to align the learning solution with the real-world needs of diverse user groups.
Built in-house capability by providing the internal team with the models, style guides, and structural recommendations needed to sustain and expand the SAP learning environment independently.

Enterprise transformation and coherence design for information governance

Innovation, Science and Economic Development Canada

Developed an integrated change and learning strategy to transition an entire department to a new business-based information architecture, aligning technical implementation with organizational culture.
Mitigated cultural resistance by designing engagement frameworks that gave "voice" to employee concerns, transforming a perceived threat to job security into a clear roadmap for role evolution.
Catalyzed enterprise coherence by mapping the information life cycle across digital landscapes, including shared drives and email structures, to ensure a unified and logical user experience.
Orchestrated a sustainable "Train-the-Trainer" framework that empowered internal specialists to lead the transition, building in-house capability and ensuring ongoing alignment with federal policy.
Designed high-impact performance models that clarified complex classification logic, reducing the time-to-competence for specialists and transitioning their roles to Strategic Advisors.

National grant program implementation and performance design

Employment and Social Development Canada

Operationalized the national program roll-out by synthesizing complex policy instruments and financial authorities into a structured implementation plan, ensuring all administrative workflows complied with federal accountability requirements.
Influenced policy development by translating emerging regulations into functional processes and procedural frameworks that provided the foundational logic used by analysts to draft and finalize official departmental policies.
Created an end-to-end performance framework that integrated the requirements of policy-makers, frontline program officers, and the financial community into a unified service delivery model, integrating federal legislative requirements and private-sector execution.
Designed strategic logic models that streamlined the grant application process by simplifying complex rules and clearly identifying eligibility criteria, enabling financial institutions and the public to navigate the process with greater accuracy and speed, ensuring citizens could easily access their government-funded entitlements.
Translated complex regulations into plain-language "Information Capsules," enabling financial institutions to accurately communicate grant benefits and drive public participation.

Stabilize workforce performance

Executive leadership transition and governance design

Treasury Board Secretariat

Established a strategic governance framework to facilitate an executive’s transition from an operational to a policy-centered leadership role, ensuring organizational continuity for a central agency.
Operationalized high-stakes policy oversight by translating complex federal investment and project governance requirements into a functional business model, providing the clarity required to lead a new team with confidence.
Engineered an integrated process map for five core business functions, aligning internal workflows with stakeholder interdependencies to ensure seamless and stable service delivery.
Designed a roles and responsibilities matrix that clarified decision-making points and business interactions, serving as a critical diagnostic tool for the incoming leader.
Accelerated leadership onboarding by creating a structured orientation architecture that enabled the executive to achieve full operational proficiency and team alignment in a compressed timeframe.

Crisis and outbreak response architecture

Public Health Agency of Canada

Designed a comprehensive operational readiness framework to stabilize agency performance during emergency outbreaks, ensuring administrative and logistical systems could match the speed of medical response teams.
Harmonized a complex stakeholder ecosystem by mapping the interdependencies between partners and committees, providing a visual "logic of response" that unified the agency's crisis command structure.
Activated high-speed decision-making through the design of a user-centric Response Guide, enabling staff to access critical administrative, financial, and security procedures at a moment’s notice.
Scaled the governance model from a specific outbreak-readiness tool to a department-wide Crisis Response strategy, ensuring the operational infrastructure remained resilient across an expanded mandate.
Mitigated workforce risk and grievances by demystifying complex collective agreements and HR entitlements, translating legalistic policy into clear guidance that ensured equitable treatment of frontline staff.

Digital procurement solution and performance support

Canada Revenue Agency

Engineered an integrated performance model to operationalize the new IT supply chain, translating conceptual workflows and financial policies into a structured, cohesive business model.
Designed a user-centric digital platform that embedded performance support directly into the flow of work, allowing employees to navigate complex procurement tasks in real-time.
Streamlined service delivery by organizing technical contracting regulations and disjointed procedures into intuitive, modular guidance for both financial officers and internal clients.
Eliminated training friction by architecting a self-directed online learning platform that replaced traditional classroom requirements with immediate, on-the-job performance support.
Digitized the implementation process by overseeing the full-cycle development of a secure intranet platform, ensuring the technical architecture met all federal Common Look and Feel (CLF) standards.

Service continuity and performance design

Employment and Social Development Canada

Developed an integrated performance framework to mitigate the impact of high workforce turnover, ensuring the consistent delivery of vital services within a Major Crown Project Office.
Streamlined cross-functional business processes for four key service areas (Records Management, Procurement, Systems Support, and Financial Administration) to eliminate inefficiencies and reduce operational costs.
Designed a rapid-orientation system that embedded key learning and performance elements into easy-to-access, easy-to-understand procedures to accelerate time-to-competence for new and temporary employees.
Synchronized service standards across the Project Office by establishing a unified "logic of work," ensuring that project deliverables maintained their integrity despite frequent staffing transitions.
Constructed on-the-job learning tools that transitioned the organization from a dependency on individual memory to a sustainable model of documented, repeatable performance.

Connect stakeholder networks

Community governance integration and performance support

Public Safety Canada

Integrated multi-jurisdictional governance structures by analyzing diverse legal instruments to create a unified operational path for Indigenous community-based policing.
Conceptualized and constructed a "one-view" governance toolkit that translated dense legal and policy requirements into a clear, step-by-step roadmap for establishing Community Consultative Groups.
Demystified technical policing mandates for non-expert volunteers, providing plain-language guidance that enabled communities to advocate for culturally responsive service delivery.
Harmonized federal, provincial, and territorial (F/P/T) mandates into a cohesive performance solution, ensuring local communities could navigate national policing standards with clarity.
Operationalized a national engagement model that empowered grassroots volunteers to manage complex oversight roles, enabling the transition from high-level policy to community-level action.

Inter-jurisdictional governance and strategic alignment