Performance at work matters
Influencing and sustaining high performance requires more than just effort; it requires a clear line of sight.
How can you create the level of understanding and focus that supports a resilient culture and empowers people to navigate change with confidence?
We designed our comprehensive framework, the Rapid Response Orientation System (R.R.O.S.)™, to integrate five performance enablers that drive optimum results at work - regardless of the challenges ahead.
R.R.O.S.™
Rapid Response Orientation System™
The five R.R.O.S. enablers
Knowledge
Providing an anchor for performance
Actionable knowledge is vital for decisive action. In an age of abundant information, harnessing the right expertise and context provides a powerful anchor for reliable direction and confident performance.
Capturing and applying the right knowledge transforms confusion into confidence, enabling teams to adapt to change and accelerate effective outcomes. It also safeguards institutional memory against the constant risk of employee turnover.
The cost of knowledge disconnect
Siloed knowledge slows cross-functional collaboration up to 30%, leading to redundant work and misalignment.
As much as 42% of institutional knowledge resides solely with individual employees, risking its loss when they depart.
For every 1% increase in AI adoption, demand for management roles emphasizing judgment and cognitive skills grew 2.5% to 7.5%.
(Bloomfire / HBR)1 (IDC)2 (IESE / MIT Sloan)3
Clarity and purpose
Shaping the catalyst for high performance
Clarity is the foundation of peak performance. It ensures teams understand their ‘why’ and ‘how,’ enabling them to use their talents to confidently execute strategy and achieve desired outcomes.
Clarity builds organization-wide trust and stability. This ensures teams are aligned and empowered to be resilient and change-ready.
The cost of strategic confusion
Only 9% of employees report being entirely aligned with their organization’s business goals, meaning they may be ‘applying valuable time and energy in the wrong direction.’
(Axios)4 (Forbes)5
Competence
Building capability, agility, and resilience
Cultivating competence leads to proficiency. More than just knowing and doing, it is the integration of knowledge and skills with deliberate practice and judgment. This is the combination required to drive high performance, ensure talent retention, and achieve ongoing success.
This level of capability sustains a culture that ensures teams maintain the agility and confidence they need to quickly adapt to new roles, technologies and services.
Competency gaps and the cost of turnover
Less than a quarter (23%) of employees feel fully prepared to tackle future work-related challenges.
Multiple studies indicate that 70% of skills and knowledge are learned on the job, often relying on effective performance support solutions that provide efficient, guided learning in the flow of work.
(Skillsoft)6 (LinkedIn)7
Coherence
Connecting people, work, and strategy
Coherence is the state where people, work, and strategy are seamlessly aligned. This provides the clarity and understanding that build a robust foundation for a shared purpose, enhancing both performance and employee engagement.
A coherent work environment intelligently connects teams, roles, and objectives. This connection provides the vital context that gives shape, meaning, and momentum to work.
The hidden cost of disconnection
Over half of employees (51%) say they cannot quickly resurface goals, strategies, or key directives when needed in order to connect this information to their work.
(Axios)8
Communication
Designing for clarity, coherence, and trust
Strategic communication and design principles translate clarity and coherence into action. When communication is intentionally designed, it promotes understanding, builds trust, and drives measurable performance.
Information that is aligned to audience needs and demystifies complexity creates the clarity that accelerates acceptance, learning, and performance.
The link between context and performance
An employee engagement poll revealed that 29% of employees say they lack clear or consistent communication from leaders, citing the need for visibility, transparency, and two-way trust.
Only one in ten (1/10) critical communications - the updates employees need to do their jobs well - are rated as "very effective".
(Gallup)9 (Axios)10
Choreographing performance requires a proven framework.
Explore how our approach can unlock the potential within your organization.